bi999's Privacy Policy
Your personal information is completely safe with us — bi999 protects your privacy through SSL encryption and strict data security measures.
Introduction & Scope
bi999 is a trusted online gaming platform that provides users in Bangladesh with a high-quality casino and sports betting experience. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy explains how bi999 collects, uses, stores, and keeps your information secure.
This policy applies to all bi999 services — covering every interaction from visiting the website to creating an account, making financial transactions, and contacting customer support. By using bi999's services, you are considered to have accepted the terms set out in this privacy policy. If you disagree with anything, please contact us or stop using the service.
We may update this policy from time to time. When changes are made, the "Last Updated" date shown at the top of the page will change. We recommend that you review this policy periodically.
What Information We Collect
bi999 collects your information for specific and limited purposes. The details of that information are described below:
1.1 Information You Provide Directly
When you register or use our services, the information you provide directly includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Payment information — such as your bKash, Nagad, Rocket, or Upay number (for processing transactions)
- Login credentials (stored in encrypted form)
1.2 Automatically Collected Information
The following information may be collected automatically while you use bi999:
- IP address and device type
- Browser type and version
- Page visit logs, click patterns, and session duration
- Information obtained from cookies and similar tracking technologies
- Gaming activity history and betting information
1.3 Information Received from Third Parties
In some cases we may collect information from trusted third parties — such as identity verification service providers or payment processors. This information is used solely for account security and fraud prevention purposes.
Purpose of Using Your Information
bi999 uses your information only for the following legitimate purposes. No information is used for irrelevant or excessive purposes:
| Purpose | Explanation |
|---|---|
| Account Management | Completing registration, login, and account verification processes |
| Financial Transactions | Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer |
| Service Improvement | Analysing user experience to further improve the platform |
| Security | Preventing fraud, misuse, and unauthorised access |
| Customer Support | Providing assistance through 24/7 live chat and email |
| Age Verification | Ensuring that only users aged 21 or above are using the service |
| Communication | Sending important account-related notifications and updates |
| Responsible Gaming | Identifying problematic gaming behaviour and arranging support |
Data Protection & Security
bi999 has adopted industry-leading technical and organisational measures to protect your information. Our security infrastructure is described below:
SSL Encryption
All data transfers are protected by 256-bit SSL encryption, which prevents information from being decrypted in transit.
Password Hashing
Your password is never stored in plain text — only an encrypted hash is kept in a secure database.
Regular Security Audits
Our systems undergo regular security testing so that any vulnerabilities can be quickly identified and resolved.
Access Controls
Only authorised staff have limited access to the information they need, and all access is logged.
However, no transmission over the internet can be guaranteed to be completely secure. Use a strong password to protect your account and never share your password with anyone.
Data Sharing & Third Parties
bi999 never sells, rents, or exchanges your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Service Provider Partners
Necessary information is shared with trusted organisations that assist with payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These organisations operate under strict confidentiality agreements and may only use the information for the specified purpose.
4.2 Legal Obligations
In the event of a court order, a lawful request from a law enforcement authority, or other legal obligations, we may be required to provide information in compliance with the law. In such cases, we will provide only the information that is legally required.
4.3 Business Transfers
If bi999's business operations are transferred or merged for any reason, user information may also be transferred. In such cases, you will be notified in advance and the protections of this policy will be maintained.
4.4 What We Do Not Do
- Your information is not shared with any advertising networks
- Your information is not used for third-party marketing
- Your information is not sent to any social media platform
- Your information is not used for any unauthorised purpose
Cookies & Tracking Technologies
The bi999 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: These cookies are essential for maintaining login sessions, ensuring security, and operating the platform's core functions. They cannot be disabled.
- Functionality Cookies: Used to remember your preferences, language, and other settings.
- Analytics Cookies: Help analyse user behaviour to improve the quality of the service. This information is processed in anonymous form.
5.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of bi999 to not work properly.
Data Retention Period
bi999 retains your information only for as long as necessary. The retention periods for different types of information are set out below:
6.1 Active Account Information
All account information is retained for as long as your account remains active. Even after an account is closed, transaction information may be kept for a set period due to legal and financial obligations.
6.2 Transaction Records
Financial transaction information is retained in accordance with legal requirements. This includes records of deposits and withdrawals, and the history of bonus and promotional benefit usage.
6.3 Inactive Accounts
Information from long-inactive accounts is securely deleted once legal requirements have been met. You will be notified in advance by email before this process takes place.
Your Rights
As a bi999 user, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
You have the right to request that incorrect or incomplete information be corrected.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes.
Right to Data Portability
You have the right to receive the information held about you in a common format.
Right to Withdraw Consent
For information processed on the basis of consent, you may withdraw that consent at any time.
To exercise these rights, use the contact details provided below. We will respond to your request as promptly as possible.
Protection of Minors
bi999's services are intended only for users aged 21 or above. We do not knowingly collect information from minors. Our registration process includes age verification measures.
If any information we receive appears to belong to a minor, we will delete that information immediately and close the associated account. If anyone becomes aware of an account belonging to a minor, please notify our support team.
Policy Changes
This privacy policy may be updated from time to time as a result of service improvements, legal requirements, or business changes. In the event of significant changes:
- The "Last Updated" date at the top of the page will change
- A notification may be sent to your registered email address
- You may be informed about the update when you visit the site
Continuing to use bi999 after a policy change constitutes your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact the bi999 support team:
Available 24/7 — support is available in Bengali and English
We will do our best to respond to your request as promptly as possible. Data rights requests are processed after verification.